Policies
La Chature` Closet accepts PayPal. PayPal is a safe and secure way to pay with your Visa, MasterCard, or American Express. La Chature` Closet will direct you to PayPal’s website when processing your payment. PayPal is free to use, absolutely no fee required. You will receive an email confirming that your order has been received within 24 business hours.
SHIPPING AND HANDLING
Our services are domestic shipping to all 50 of the United States. All merchandise will be shipped with 48 hours after payment has been received. All “PRE-ORDER” merchandise is usually 7 business days shipment date will be displayed before ordering. Packages are mailed via USPS priority mail and will have a delivery confirmation number. Shipping and deliveries are made on any business day excluding holidays. La Chature` Closet is not responsible for items once shipped out. If you have an issue with any lost or stolen packages you must contact U.S Postal Service to track your items.
RETURN POLICY
La Chature` Closet has an ALL SALES ARE FINAL POLICY.
There are no returns and no refunds. However If there is an instance where you received an item that isn’t as described on the website OR is in the company’s error after a thorough report we offer a 7 day exchange or store credit policy. All Accessories (Jewelry, Belts and Scarves) are not eligible for refund or exchange.
Please know your exact sizes in garments , if you are uncertain about your dress size refer to the measurement chart listed on our website.
PRIVACY POLICY
Personal information you provide to La Chature` Closet will only be used by our company to inform you of current news, services and activities. La Chature` Closet would not sell, trade, rent, or give individually identifying information to third parties without your permission. La Chature` Closet uses the personal information collected from you to help us deliver your order, to contact you about your order if we have questions, and to advance our site better serve you as the customer.
How does La Chature Closet protect customer information?
When you place an order with through the La Chature web site, your information is transmitted over a secure server. Your online transactions will automatically take place on a secure server. All information is encrypted before it is transmitted using Secure Sockets Layer (SSL) technology. Once your credit card is processed we do not retain your credit card number, this is an additional measure of protection for your credit information.
LA CHATURE CLOSET MERCHANDISE
La Chature` Closet makes every effort to show the merchandise as precisely as possible. Any imperfections in an item will be depicted or described. All of our garments are cared for before it is shipped out. We do our best to photograph and describe the merchandise accurately; however, color variations can occur due to differences in reproductions and monitor representations. Please contact us if you have any questions. We are willing to take additional photos if you are not 100% sure.
Collection: All of the merchandise you see in our collection is new or custom made for the customer. Item is as displayed in the photos you see.
Closet Gem: These are one-of-a-kind new and/ or consignment items. You will either see NEW/NWT EXCELLENT or GOOD to represent the condition of these garments.
Accessories: All of our accessories are new or handmade unless stated otherwise.
We are more than willing to work with you to guarantee that you have a great online shopping experience!